Every Pupora collar is handcrafted just for your dog. Because each order is personalized, our return policy is a little different — but we're always here to help if something isn't right.
Every collar is custom-made specifically for your dog.
We'll replace it or make it right.
Need help? Contact us anytime.
If something isn't right, we'll find a fair solution together.
Every Pupora collar is handcrafted and personalized specifically for your order.
Because of this, we generally cannot accept returns or exchanges for personalized products simply because you changed your mind, selected the wrong size, or entered incorrect personalization details.
Please carefully review your order before completing your purchase.
If your order arrives:
please contact us within 14 days of delivery.
Include:
Once reviewed, we'll work quickly to provide an appropriate solution, which may include a replacement or refund where applicable.
Please check our Size Guide before ordering.
If you accidentally ordered the wrong size, contact us as soon as possible.
If production has not yet started, we may be able to update your order.
Once production has begun, changes may no longer be possible.
Because every collar is made to order, we begin processing orders shortly after purchase.
If you need to change or cancel your order, contact us immediately.
We'll do our best to help if production has not yet started.
Once production begins, cancellations or changes cannot be guaranteed.
If a refund is approved, it will be issued using the original payment method.
Please allow several business days for your payment provider to process the refund.
Our goal isn't simply to sell collars.
We want every customer to have a great experience with Pupora.
If something doesn't feel right, please contact us before leaving a review or opening a payment dispute.
We'll always do our best to find a fair solution.
Four small steps — from the moment you email us to your next happy walk together.
Email us with your order number.
We'll carefully review your request.
If eligible, we'll arrange a replacement or refund.
Enjoy your Pupora collar together.
Generally, personalized products cannot be returned unless they arrive damaged, defective or incorrect.
Contact us immediately. If production has not started, we may be able to update your order.
Contact us as soon as possible. We'll help if production has not started.
Approved refunds are processed to your original payment method. Timing depends on your payment provider.