We're Here to Help
Whether you have a question about your order, sizing, personalization or anything else — we'd love to hear from you.
Existing Order
Need help with an order?
Please include:
- Order number
- Your email address
- Photos if applicable
Sizing Help
Not sure which size is right?
We'll happily help you choose the perfect fit for your dog.
Gift Questions
Buying for someone special?
We'll help make it perfect — every detail, right down to the charm.
Send us a message
We usually reply within one business day.
Before you contact us
You may find your answer instantly in one of these.
A few quick answers
Usually within one business day.
If production hasn't started yet, we'll do our best to help.
Contact us immediately after placing your order.
You're in Good Hands
A small, thoughtful team making every collar with care.
Handmade for Every Order
Every collar is crafted specifically for your dog.
Secure Shopping
Safe checkout with trusted payment providers.
Friendly Support
Real people ready to help.
European Brand
Proudly serving dog lovers across Europe.
Every message is read by a real person.
Whether you're choosing your first collar or need help with an existing order, we're always happy to help.
Thank you for supporting Pupora.
— The Pupora Team ❤