Privacy Policy

Depending on how you interact with our website, we may collect:

• Your name
• Email address
• Shipping address
• Billing address
• Phone number (if provided)
• Order details
• Personalized pet names and customization choices
• Payment confirmation provided by our payment processor
• Technical information such as browser type, device information and IP address

We only collect information that is necessary to operate our website and fulfil your order.

We use your information to:

• Process and deliver your order
• Personalize your product
• Provide customer support
• Respond to your questions
• Improve our website and shopping experience
• Prevent fraud and protect our business
• Comply with legal obligations

We only use your information for legitimate business purposes.

Payments

Payments are processed securely through trusted third-party payment providers. Pupora does not store your full payment card information. Payment providers securely process your payment according to their own privacy policies.

Payment processors used: [insert]

Marketing Emails

If you subscribe to our newsletter or choose to receive marketing communications, we may send you updates about new products, promotions and news. You can unsubscribe at any time by clicking the unsubscribe link included in every email.

Email marketing provider: [insert]

Shipping Partners

To deliver your order, we may share your name, shipping address and contact information with trusted shipping providers. Only the information necessary to complete delivery is shared.

Shipping partners: [insert]

Third-Party Services

Our website may use trusted third-party services to help operate our business, such as:

• Payment providers
• Shipping providers
• Website analytics
• Email marketing platforms
• Customer support tools

Each provider processes information according to its own privacy policy.

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent where applicable
• Request a copy of your information
• Object to certain types of processing

To exercise your rights, please contact us using the details below.

Data Requests

If you have questions regarding this Privacy Policy or your personal information, please contact us. We aim to respond within one business day.

Email: info@pupora.eu

Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Understand website usage
• Provide essential website functionality

Where required by law, you will have the option to manage your cookie preferences.

Cookie consent platform: [insert] · Analytics: [insert]

Data Retention

We keep your personal information only for as long as necessary to complete your order, provide customer support, and meet legal, accounting and tax obligations. When information is no longer required, it is securely deleted or anonymized where appropriate.

Children's Privacy

Our website is intended for adults purchasing products for their pets. We do not knowingly collect personal information from children.

Policy Updates

We may update this Privacy Policy from time to time. Any updates will be published on this page together with the revised "Last Updated" date.

Governing Law

This Privacy Policy is governed by the applicable laws of [insert jurisdiction]. Mandatory consumer and data protection rights under applicable law remain unaffected.